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For 2FA to function properly, the date and time on the device on which you are logging in to Proton Mail must be exactly the same as those of the device where you receive your 2FA code. In most cases, 2FA fails because the time on each device is not synchronized. Two-factor authentication (2FA) is not working You can use a U2A or FIDO2 security key to secure your Proton Account with two-factor authentication (2FA). How to use a 2FA security key to protect your Proton Account Providing a notification/reset email address If you use Two-password mode, we explain the difference between your Login Password and your Mailbox password mailbox password in two-password modeīy default Proton Mail now uses One-password mode. Your Mailbox Password allows you to read your encrypted messages. Learn about Proton Mail's one-password mode and how to switch to it if you're currently using two-password mode. It is still possible, however, to switch to two-password mode from the Settings -> Account page. This password is used both for login (to verify the identity of the user and access the account) and for the mailbox (to decrypt data). New accounts are set to one-password mode by default. This password reset email does not mean that your account has been compromised. If you receive an unrequested password reset message, this indicates that someone has correctly filled in the combination of your Proton Mail username and recovery email address, possibly by accident.
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If you've forgotten it, check our support page on how to reset it. How to change your Proton password for any reason when you know your password. How to reset your Proton password to recover your account by email, SMS, or by uploading your recovery phrase. How to reset your Proton password (account recovery) Set methods to recover your account if you forget your Proton password. Set account recovery methods in case you forget your Proton password Learn how to use your password manager with Proton Mail. Proton Mail provides support for password managers for both Webmail and our iOS/Android apps. In this guide, we provide step-by-step instructions to using LastPass to log in to your Proton Mail account. Secure all your passwords, including for Proton Mail, with a password manager like 1Password.Īdding extra security to your account using the KeePass manager on Proton Mail You need to use a strong, unique password for each account. Learn how to use Dashlane with Proton Mail. Secure all your passwords, including for Proton Mail, with a password manager like Bitwarden.ĭashlane is a well-regarded password manager that also provides a secure digital wallet. The move to our new domain means that your password manager will not autofill your login details.
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